How does Harmonizer work?

At Harmonizer, we believe in offering you a simple and personal approach that doesn’t require a large upfront investment. We apply this to everything we do, including automating processes, synchronising data and integrating multiple systems. 

Keep reading for more information on our approach.

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Your integration live in 6 simple steps

Implementing integrations takes us about 4 to 6 weeks. 

Our approach consists of the following steps:

Step 1: An hour-long introductory session, free of charge 

In a first hour-long session, we ask you all the relevant questions to assess whether there is value for money in setting up an integration for your specific situation. What is your challenge? What does your process look like end-to-end? Which systems play a role and are candidates for integration? Who administers these systems? And when is your deadline, if applicable?  

We don’t charge for this session, and it enables us to get the full picture of your situation and whether we are the best solution for your problem. We never proceed in case of any doubt, but are happy to make a recommendation for a better fit in terms of solution. After all, the upfront investment is on us, so we need to make sure we are the right fit for any customer we work with! 

Step 2: Our solution for your challenge 

Subsequently, we evaluate what we can best offer you to solve your challenges. We offer all our integrations at a fixed monthly subscription fee, which could be as low as $200 per month. It depends on the level of complexity of the integration as well as the how much data flows through the integration at any one point in time. Once we have understood your situation properly, we can provide you a price indication.  

Next, we will send you an overview of our proposed solution, including the corresponding fixed monthly fee. If you are happy with the proposed approach, we start working on implementing your solution immediately! 

Step 3: Arranging access 

In order to build your integrations, we need the relevant API permissions from system owners. Normally, this only requires a quick few emails.  

Step 4: Building the blocks 

As soon as we have access to the software applications that need to be integrated, we start working on your integration with our team of software developers and experts. We usually take one or two sprints (between two and four weeks) to develop any new code blocks required. We keep you up to date as we progress.  

Step 5: Testing & learning/amending 

Once the integrations have been built, we implement them as agreed and run a large number of tests over the first few days to identify issues, if any. We resolve any issues straight away.  

Step 6: Monitoring & support 

After the test phase as part of step 5, we monitor the new integrations intensely over a period of two to three weeks. This is to offer extra assurance all of your important business processes are running smoothly. Should no further issues be identified and the integrations run as planned, they will move to business-as-usual monitoring. This is still extensive and observes the execution of code, whether data is in line with expectations and the security of Harmonizer. We respond to any monitoring alerts in line with our Service Level Agreement (SLA) with you.  

You can always reach out via call or e-mail in case of any questions. If there are any issues with the integration compared to the agreed upon specifications, we will resolve these at our earliest convenience and in line with our SLA with you.  You are completely unburdened of any integration issues, which is the benefit of a worry-free cloud integration service! 

Would you like to start a conversation or get a personalised recommendation? Request a meeting with us, free of charge.  

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