Jira Service Desk integrations via Harmonizer

"By partnering up with Harmonizer, we are able to offer any integration our customers ask for. This way, our social intranet platform is integrated even better with the organisation of our customers, leading to the best user experience."

"We deal with quite a few exceptions and various processes. Each service operates slightly differently and utilizes different fields. Harmonizer never made an issue of this; they were always proactive in their thinking and able to adapt quickly. Above all, the integration gives us peace of mind. Employees spend less time worrying about duplicate administrative tasks and can focus better on their actual work."

"Voordat we met Harmonizer begonnen, hadden we te maken met het probleem van veel inactieve groepen op ons interne community platform, PleinIenW. Dankzij de professionaliteit van Harmonizer werden we soepel door het integratieproces heen geleid, ondanks enkele interne uitdagingen. De integratie heeft geleid tot aanzienlijke verbeteringen in onze interne processen. Het maakt niet alleen groepsbeheerders bewust van hun inactiviteit, maar wijst ze ook de juiste weg of leidt ze door naar onze community managers voor verdere hulp. Dit heeft ons veel tijd bespaard en daarmee ook geld. Harmonizer doet wat het moet doen, effectief en efficiënt. We zouden ze zeker aan andere organisaties aanbevelen!"

"Ik kijk met een goed gevoel terug op het integratieproject met Harmonizer. Het proces verliep soepel en de communicatie met het team was snel, prettig en deskundig. De ontsluiting van de externe applicaties naar ons centrale datawarehouse via Harmonizer loopt uitstekend. De ondersteuning was top en ik geef de betrouwbaarheid van de dienst tot nu toe een 10 uit 10. Ik zou Harmonizer zonder twijfel aanbevelen – vooral vanwege de fijne samenwerking."

"The interaction went very smoothly; it was truly a breath of fresh air. I recall a meeting with Thom where we exchanged the necessary information, and it was immediately clear to me that he knew exactly what he was doing. That really instilled confidence in me. Moreover, the integration process itself moved very quickly following our initial discussion. Thom also took the initiative to contact the VDAB directly to coordinate and finalize arrangements. Within just two or three weeks, I was already able to test a number of vacancies, and the integration was virtually complete. Our vacancies were finally being posted correctly, and the system worked perfectly from the very start. Whenever any adjustments were needed, Thom was readily available and handled them immediately."

"You really understand our organization, ask the right questions, and think critically along with us. Are we actually achieving what we want with this? That kind of advice is invaluable. Our marketing strategy has become much more actionable, and the automation saves us half an hour of manual work every week."

"Various of our core systems didn't talk to each other in the past, and that was a real issue for us at Career Control. We were looking for a flexible tool to fix this issue, and found a perfect match in Harmonizer! We were pleasantly surprised by how fast the integration was up and running. Having the integration in place has enabled us to uncover important actionable insights, and allows me to use our budgets much more effectively. We would highly recommend Harmonizer to others, specifically because of its flexibility and the team's direct, proactive style of communication. The collaboration was excellent. "

"Communication was clear: the technical possibilities and the exact functioning of the system were explained thoroughly. The documentation was also meticulously prepared, featuring visual representations of the workflows. Collaboration with Jiri and Edward went smoothly, and the testing phases proceeded without a hitch. The workflow for the re-hiring of employees presented some challenges regarding alignment with the process in AFAS, but after a few adjustments within AFAS, the integration worked seamlessly!"

"We didn't know we had a problem, until we talked to the Harmonizer team. We were waiting for the longest time for integrations to be built between various applications. Thanks to Harmonizer we could get integrations up and running in no-time. The Harmonizer team showed me the inner workings and the back-end of their platform, so I am very comfortable with how Harmonizer works. The Harmonizer team is very reliable (always keep their promises) and clear in their communications. The end result is that everything has become a lot easier for me in my job, now that applications are integrated. "

"I had some doubts at the start with Harmonizer, because it sounded too good to be true. The Harmonizer team was offering an easily scalable SaaS solution for integrations, which enables anyone - without any technical knowledge - to integrate applications securely. In the end, it turned out to be even better than promised! This results in an amazing experience for our customers as well. Another great advantage for them is the pricing: an affordable, fixed monthly fee without any hidden charges. We view our partnership as a true value add to what we are able to offer our customers. We have worked with the reliable Harmonizer team for a few years now, and our collaboration is always very pleasant. "