Syncing TOPdesk via Harmonizer

"Omroep West heeft gekozen voor een samenwerking met Harmonizer om de communicatie met onze lezers te verbeteren en hun nieuwstips efficiënt te beheren. De implementatie van Harmonizer stelde ons in staat om nieuwstips te ontvangen via Whatsapp, deze binnen de Microsoft Teams-omgeving van Omroep West af te handelen, en media direct naar onze systemen te laten sturen voor gebruik. We waarderen de snelle en duidelijke communicatie van het Harmonizer team, ondanks enkele onverwachte hobbels in het proces. Hoewel het systeem in eerste instantie om enige aanpassing vroeg, hebben we al gemerkt dat onze lezers sneller en gemakkelijker hun nieuwstips naar ons sturen dankzij deze oplossing. Wij raden Harmonizer daarom aan."

"We work with Harmonizer whenever a client requests an integration to another application. The Harmonizer team resolves these requests with ease. And, another important advantage is we can always call them - they will pick up, and quickly answer your question or resolve your issue. I was always worried about outsourcing integrations, until now. Harmonizer has dissolved all my doubts by delivering an outstanding service."

"Before we found Harmonizer, we had to manually enter data from our newsletter management system Hellodialog in our CRM system. This was a laborious process, especially since we would do this for hundreds and sometimes thousands of customers at a time. After talking to Guido and the Harmonizer team, we started the integration project immediately. We had expected to spend a lot of time to get the integration up and running. This wasn't the case, and within a few weeks it was working swimmingly! Contrary to how some other vendors operate, the Harmonizer team is incredibly invested and makes you feel appreciated each time you interact with them, including when you have questions. We are very happy with Harmonizer's managed service!"

"Partnering with Harmonizer means my team is unburdened where integrations are concerned. The Harmonizer team monitors in real time whether the integrations run as they should and the data is transformed and transferred according to specifications. Should a problem occur, they resolve it immediately - I don't notice the problem and only hear about it afterwards! The Harmonizer team is very fast. I rarely have to call them to log a ticket, because usually they anticipate any issues. In addition, they work on continually improving their platform and adding new functionality. Our interactions are pleasant, friendly, and to-the-point. "

"After our first conversation with Guido and the Harmonizer team, we felt we were in capable hands straight away. Both in terms of the solution that was presented as well as the approach. Guido and the Harmonizer team really know what they are doing when it comes to integrations. This instilled confidence. Much needed, because with a back-office process change like a systems integration, a lot of things can go wrong. The Harmonizer team was able to answer my questions and address my concerns really well. They were really proactive to work with. Now that the integrations are live, I don't have to worry about creating, maintaining and deleting user accounts. It all happens in the background, without my involvement. I can't recommend this service highly enough!"

"Using Harmonizer, we are exchaning all of our sales and marketing documentation in real-time with our alliance partner Delta Airlines. Harmonizer is a proven, flexible and cost efficient a way of streamlining the collaboration with our alliance partners."

"Ik zou Harmonizer zeker aanbevelen aan andere bedrijven. Niet alleen leveren ze kwaliteit, maar ze doen dit ook op een down-to-earth en efficiënte manier. Ze overdrijven niet met jargon en buzzwords. Het zijn gewoon nuchtere en slimme mensen die goed werkende oplossingen leveren binnen de tijdslimieten. Dit resulteert voor mij in vertrouwen in het team.""

"Before we started working with Harmonizer, we had to fill in our customers' data by hand. That was really a lot of work! It took us a lot of time and it was very easy to make mistakes. When we found Harmonizer and started the project, it turned out that our case was more complex and extensive than we initially thought. In order to explain the processes to my client in a simple and understandable way, I got detailed explanations about the technical part from Guido and Thom. They both really take the time to explain things in an understandable way, and I always feel welcome when I have a question."

"Vanaf het begin tot het einde van ons integratieproject met Harmonizer voelden we ons op ons gemak en ontzorgd als klant. We vonden het echt een heel prettig proces en we zijn blij dat we nu samenwerken met Harmonizer. Niets was teveel gevraagd en Harmonizer leverde goede documentatie achteraf op. Ook waren ze zeer proactief in hun communicatie. Dankzij de koppeling hoeven we en/of onze klant nu zelf (bijna) niets meer te doen, omdat onze klanten voortaan automatisch data kunnen doorzetten. Dat scheelt de klant zomaar vaak meer dan een uur tijd per week. Ik zou Harmonizer dus 100% aanraden!"

"I had some doubts at the start with Harmonizer, because it sounded too good to be true. The Harmonizer team was offering an easily scalable SaaS solution for integrations, which enables anyone - without any technical knowledge - to integrate applications securely. In the end, it turned out to be even better than promised! This results in an amazing experience for our customers as well. Another great advantage for them is the pricing: an affordable, fixed monthly fee without any hidden charges. We view our partnership as a true value add to what we are able to offer our customers. We have worked with the reliable Harmonizer team for a few years now, and our collaboration is always very pleasant. "